Frequently Asked Questions

Send a request through the [appointment booking page](/book), or contact the clinic to discuss a suitable time. The clinic reviews the request and follows up about the de

How can I book an appointment?

Send a request through the appointment booking page, or contact the clinic to discuss a suitable time. The clinic reviews the request and follows up about the details and confirmation.

Can I book through WhatsApp?

You can message the clinic on WhatsApp to ask about appointments and coordinate. Send a message to +963 993 985 684 and wait for the clinic to confirm the appointment details.

Where is Heidelberg Clinics?

The clinic is at Syria, Tartous, Seafront Corniche, behind Tartous Grand Hotel.. Visit Contact Us for location and contact information.

What are the contact numbers?

Call +963 937 182 254 or +963 993 985 684. The WhatsApp number is +963 993 985 684.

What departments does the clinic have?

The clinic offers Dentistry, Dermatology, Laser & Aesthetics, and Nutrition. You can explore the department and service information published on the website.

Are displayed prices final?

A price may be fixed, shown as a range, or require a consultation. Where assessment is needed, a displayed price does not replace an examination; the final cost may depend on case details.

How do I choose the right doctor?

Explore the doctors and their areas of practice, then choose the department closest to your needs. The team can help direct your inquiry; a clinician determines care suitability after assessing your case.

Can I change or cancel an appointment?

Contact the clinic by phone, WhatsApp, or through the contact page as soon as possible to request a change or cancellation. Any alternative appointment depends on availability and confirmation.

Do I need an account to book?

There is no patient portal or account sign-in service on the website. You can submit an appointment request through the booking page without creating a patient account.

What happens after I submit a booking request?

The clinic reviews the request and contacts you to discuss details and confirm the appointment or explain available times. Submitting a request alone does not mean the appointment is confirmed.